Porter, Manheim Auto Auctions
March 2017 - June 2018
Responsible for the day-to-day logistics of vehicle lot locations and scanning outbound sale cars.Second level team lead main supervisor is absent. Responsible for up to 6 temp workers when needed to handle paper work, scanning, and radio communications with operations. Moving to Texas July 2018
Support Engineer, Everbridge
March 2014 - March 2015
Provide support for the complex and multi-faceted Mass notification architecture, engineering, development, deployment and operation of rest API suite, including large-scale legacy database migrations and version releases.Detail documentation on CRM Salesforce
Linux Support Engineer, Websense
July 2013 - April 2014
Responsible for incoming calls and provide remote desktop sessions with clients on security appliances, mobile apps and software/hardware troubleshooting Microsoft SQL, Switches, Firewalls, Active Directory, Proxies.
Team Lead, Trustwave
March 2005 - October 2013
Responsible to train and monitor 9 front-line customer service techs in Waco, Texas. Team lead and mentor four 4 associate level linux technical representatives. Process weekly customer service level reports Maintain and call HOT customers with difficult issues and escalated cases to engineering for resolutions.Provided patching and backups for reporting on security appliances.
|Data Stores:||MySQL, SQL|
|Threat Detection :||Splunk, Snort, Nagios, Wire Shark, Suricata, Kali, Tcpdump|
|Microsoft||Server 2008,2012, 2014, 2016, Windows 7, 10|